Privacy Policy

This privacy policy explains how CogniTech Solutions ("we", "us", or "our") collects, uses, and protects personal information gathered through our online platform and services. We are committed to protecting your privacy and handling your data in a transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect various types of information in connection with the services we provide. This may include:

Information you provide directly to us: When you interact with our site, such as when you inquire about our services, register for an account (if applicable), participate in surveys, or communicate with us, you may provide personal information. This can include identification details, contact information, professional details, and any other information you choose to share.
Information collected automatically: When you visit our site, we may automatically collect certain information from your device. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of access. We may also collect information about your usage patterns and interactions with our services through cookies, web beacons, and similar tracking technologies.
Information from other sources: We may receive information about you from third parties, such as business partners, service providers, or public sources, in accordance with applicable laws.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and maintain our services: This includes processing your requests, delivering the services you have subscribed to or inquired about, and ensuring the functionality of our site.
To improve and develop our services: We analyse usage data to understand how our services are used, identify areas for improvement, develop new features, and enhance user experience.
To communicate with you: We use your information to respond to your inquiries, provide support, send service-related notifications, and inform you about updates or changes to our services.
For marketing and promotional purposes: With your consent where required, we may use your information to send you marketing communications about our services that we believe may be of interest to you.
To ensure security and prevent fraud: We use information to monitor activity on our site, detect and prevent fraudulent transactions and other illegal activities, and protect the security of our systems and users.
To comply with legal obligations: We process your data to comply with applicable laws, regulations, legal processes, and governmental requests.

Legal Basis for Processing

Under GDPR, we rely on the following legal bases to process your personal data:

Performance of a contract: Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request before entering into a contract.
Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data.
Consent: We may rely on your explicit consent for specific processing activities, particularly for sending marketing communications. You have the right to withdraw your consent at any time.
Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing assistance. These service providers are authorized to use your personal information only as necessary to provide these services to us.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
With Your Consent: We may share your information with third parties when we have your consent to do so.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Under GDPR, you have certain rights regarding your personal data:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Data Security

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information.

International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside France and choose to provide information to us, please note that we transfer the data, including personal data, to France and process it there.

Whenever we transfer your personal data out of the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. However, following recent rulings, we will assess alternative transfer mechanisms like Standard Contractual Clauses and supplementary measures where necessary.

Third-Party Links

Our site may contain links to websites or services operated by third parties. This privacy policy does not apply to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

CogniTech Solutions
45 Rue de Rivoli, Floor 3
Paris, Île-de-France, 75001
France

Right to Complain

If you are an individual located in the EEA, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or where an infringement of GDPR has occurred, if you believe that the processing of your personal data infringes GDPR.